Faster to Your Commercial Water Loss in WNY

8/14/2020 (Permalink)

As soon as water enters your structure, the clock starts ticking. That's why we have the 1-4-8 Service Guarantee.

As Western New York’s leading restoration company, we have the resources and the personnel to service the largest commercial water losses in the area.

Mitigating water damage effectively means drastically reduced costs for the businesses we work with, as well as minimal disruption to their day-to-day operations. Providing this level of service isn’t just about training our staff and stocking equipment, however.

In fact, three little numbers are the key to our success: 1, 4 and 8.

Our 1-4-8 Service Guarantee is our promise to our customers to provide timely mitigation to control damage, downtime and recovery costs.

What is the 1-4-8 Service Guarantee?

It’s simple. We’ll give an example – imagine that your business floods at 1 a.m. and you call SERVPRO of West Seneca/Lancaster at 716-674-1103.

Within 1 hour, we’ll have contacted you to arrange for service. So by 2 a.m., you’ll already have the beginnings of a mitigation plan in place.

Within 4 hours, we’ll be on-site to start emergency mitigation services. So by 5 a.m., our crews will already be in place to minimize the damage. It’s difficult to overstate just how important these emergency services are. The longer water damage sits, the worse it gets, so starting mitigation within a four-hour window can often save our customers thousands.

Within 8 hours, we’ll brief you on the scope of the damage and our plan for full mitigation and restoration. So by 9 a.m. the next morning, you’ll already have a full plan in place for making your loss “like it never even happened.” Before your employees get settled for the day, you’ll be able to share with them your plan for getting their lives back to normal.

When you suffer a commercial water loss, you can’t afford to wait for service. That’s what our 1-4-8 Service Guarantee is for. Save our number in your phone – 716-674-1103 – and we’ll be there if and when you need us.