What our Customers say...


Thank you so much for sanitizing our cars and for the awesome survival bags. You guys are great! Thanks for thinking of us!

The workers were very helpful and friendly. I waited for the knock on the door every day. The office staff was a great help to me. 

Wonderful to see people show up on time. "Hats off" to Mike, Frank and Dan. 

Very happy with everyone. You have some good eggs representing your business. They are great people to go out and be the face of the company. 

Outstanding experience. From working with Tracie, Dan, Mike and Frank, all very professional. 

Tracie and Dan are amazing! Thank you both! 

I was pleased that SERVPRO came when I asked and worked with my work schedule. Thank you!

The on-site personal was very knowledgeable, efficient without being brisk. We were always informed when to expect them during the day. The steps of remediation were laid out for us prior to beginning the process. The office staff did an outstanding job of keeping us informed of the status and the timelines. I would recommend this SERVPRO to anyone in need of their services. 

The crew lived up to the adjusters statements! They were excellent, polite and just wonderful. I couldn't be happier! 

The crew worked very well together and were very attentive to my concerns and my disabilities. 

Mike Y. was wonderful. His calm demeanor helped us to calm down. He made a bad situation better!

This was very difficult and stressful for me, but SERVPRO really lessened my pain by their kindness and understanding. I appreciate it very much. 

I am impressed with the professionalism show by SERVPRO. They are very helpful, and I will be referring them to my friends. Thank you very much for your assistance and it is greatly appreciated. 

Everyone was very professional, management was very informative, and even though I hope I don't need to use you again, I know who to call if I do!

The technicians were ecstatic and polite. They were so nice and helpful. I loved them and will refer SERVPRO all over. 

Taylor and his crew were very professional and helpful. I would use SERVPRO of West Seneca/Lancaster again in the future. 

The staff was polite, and the work was completed in a timely fashion. 

Devin and Chuck were great. A real pleasure to have in my home. 

Every SERVPRO staff that helped or was involved with my claim was absolutely wonderful. SERVPRO employees have been very kind and helpful through the whole process. They were respectful and took care of my personal property as if it was their own. I was very satisfied. Thank you. 

You can't improve on perfection! You all did a great job! Your work looks so nice, it makes the rest look shabby. 

I'm going to be 93 this year, and I appreciate the consideration that was given to me. Jackie and all the other staff was very helpful. 

You were very accommodating and came asap! Thank you. 

The team was fantastic! Professional, courteous and excellent at what they do! We give this team and your company may thanks and a 10+++ rating. Thank you for making a frustrating situation come to a very positive outcome. 

Everyone from SERVPRO has been wonderful to work with. Jackie and Tracie in the office were a delight to talk to and would always take my phone calls, answer any questions I had and kept us up to date with scheduling. All the guys who came into the house were professional, polite, on time and willing to go the extra mile to make sure we were happy with the process. We couldn't be happier with the SERVPRO staff and the quality of work that was performed from clean-up to reconstruction. Than you again to everyone for all that you do!

I am very glad you were there when our need was so great. 

Everything was perfect and the crew was very professional. 

I believe your slogan shouldn't be, "Like it never even happened." It should be, Better than before. Fabulous job! 

Frank and Mike were a pleasure to have in my home. They were very courteous and neat. 

I am very pleased with your company. The crew did a magnificent job. They were clean, polite young men. 

This is my second crisis and SERVPRO was responsive on both occasions. I would recommend your services without hesitation.

This was the greatest experience. You are so thoughtful and helpful. I will recommend to anyone.