Highly Trained Restoration Specialists

Appropriate training is a MUST when it comes to fire and water restoration. That is why proper training is a priority here at SERVPRO of West Seneca/Lancaster. All of our technicians must be IICRC Certified before stepping onto a job site, and must continue to maintain that certification. Our professional technicians receive continual training weekly by our Fleet and Training Manager, Taylor Braun. Taylor provides hands on training on the newest updates in the Restoration Industry every Monday. Our training program includes the following:

SERVPRO of West Seneca/Lancaster’s technicians use state-of-the-art equipment such as infrared cameras, water meters and air movers to spot damage not visible to the naked eye. So when an expert technician from SERVPRO of West Seneca/Lancaster arrives at your home, you have peace of mind knowing they are trained to make it, “Like it never even happened."

IICRC Training and Certification


The Institute of Inspection Cleaning and Restoration Certification (IICRC) certifies and sets the standards for the cleaning and restoration industries. Our Professionals study IICRC standards and best practices in water restoration, fire restoration, mold remediation, carpet and upholstery cleaning, and other cleaning and restoration courses.

Employee Certification Training

The Employee Certification Training is a voluntary, self-paced program designed for SERVPRO Franchise employees. Certification is awarded after successful completion of course materials and an examination. Modules include:

  • Crew Training
  • Fire Restoration
  • Water Restoration
  • Carpet & Upholstery Cleaning

Initial Franchise Training

A 15-day hands-on course at the SERVPRO Corporate Training Facility is the foundation of the SERVPRO training program. This course is primarily for new Franchise owners and covers many restoration topics:

  • Fire Restoration
  • Water Restoration
  • Carpet & Upholstery Cleaning
  • Mold Mitigation


All of our staff have access to web-based training. This voluntary program is designed to be an ongoing, self-paced coaching series for a Franchise's employees. Video presentations and support materials are followed by a knowledge test at the end of each module. This keeps our technicians and office staff up to speed on industry standards and the professional quality you expect.

Continuing Education Classes

SERVPRO of West Seneca / Lancaster offers both credit and noncredit courses for insurance agents, insurance adjusters, real estate professionals, and Franchise staff. These programs are designed to improve knowledge of emergency mitigation. Courses include:

  • Water Damage Restoration
  • Fire Damage Restoration
  • Understanding Mold in the Restoration Industry
  • Restorative Drying for Loss Control
  • Mitigation Awareness Response Seminar (non-credit course)